=== FILE METADATA ===
Original: /home/solaya/Downloads/OFH/msgs/25-06-19 2nd Installment-20250904T073821Z-1-001/25-06-19 2nd Installment/32782_Installment_No._2A_Email_March_1-10__461_/RE_ QAlert for Teen Services (3).msg
Relative: 25-06-19 2nd Installment-20250904T073821Z-1-001/25-06-19 2nd Installment/32782_Installment_No._2A_Email_March_1-10__461_/RE_ QAlert for Teen Services (3).msg
Size: 270336 bytes
Modified: 2025-05-27 10:09:28
Hash: e4d570a9f1a0c9e4cece7034fa2fc6a5
===================

From: Brittany Pratt <bpratt@redmond.gov>
To: Julia Scotland <JSCOTLAND@redmond.gov>
Subject: RE: QAlert for Teen Services
Date: 2025-03-04 12:47:25-10:00

No worries on the auto response at all.

 

And this all looks great! Thank you so much for your work!

 

Brittany Pratt (she/her/hers)

Recreation Business Manager, City of Redmond



  425-556-2315

  425-556-2300

  bpratt@redmond.gov <mailto:bpratt@redmond.gov> 

  www.redmond.gov/Register

MS:4NPK • 15670 NE 85th St • Redmond, WA 98052

 <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FCityOfRedmond%2F&data=05%7C02%7Crgoodman%40redmond.gov%7C5421c1dba4e84792dcf108dd5b6e8902%7Ccb894d07355f495fb9c1a2a6d84a7468%7C0%7C0%7C638767252477223685%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=vlhDdu9FnvFXBtR1YH5bTxHqyVpGs1%2FMUFyu4mcmEKE%3D&reserved=0>    <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FCityOfRedmond&data=05%7C02%7Crgoodman%40redmond.gov%7C5421c1dba4e84792dcf108dd5b6e8902%7Ccb894d07355f495fb9c1a2a6d84a7468%7C0%7C0%7C638767252477246123%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=kEP7giXO2Cuh4v4AL5V%2BBePhMw8ryZWgMiskCqGDXOA%3D&reserved=0>    <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fcityofredmond%2F%3Fhl%3Den&data=05%7C02%7Crgoodman%40redmond.gov%7C5421c1dba4e84792dcf108dd5b6e8902%7Ccb894d07355f495fb9c1a2a6d84a7468%7C0%7C0%7C638767252477259039%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=JzIKOWwBuEaub9Pv7t6isyyKGKZUHasehQmwB8qMALo%3D&reserved=0>    <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2FCityofRedmond&data=05%7C02%7Crgoodman%40redmond.gov%7C5421c1dba4e84792dcf108dd5b6e8902%7Ccb894d07355f495fb9c1a2a6d84a7468%7C0%7C0%7C638767252477270343%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=dJsWkEl75lRR%2FzDAE%2FIF6B6p68g5Q9LyGruu3mu6tvo%3D&reserved=0> 

Notice of Public Disclosure: This e-mail account is public domain. Any correspondence from or to this e-mail account is a public record. Accordingly, this e-mail, in whole or in part, may be subject to disclosure pursuant to RCW 42.56, regardless of any claim of confidentiality or privilege asserted by an external party.

 

	

 

 

From: Julia Scotland <JSCOTLAND@redmond.gov> 
Sent: Tuesday, March 4, 2025 2:42 PM
To: Brittany Pratt <bpratt@redmond.gov>
Cc: Ryan Goodman <rgoodman@redmond.gov>; Zach Houvener <zhouvener@redmond.gov>; Erica Chua <echua@redmond.gov>
Subject: RE: QAlert for Teen Services

 

Thanks Britt!

 

Unfortunately, after testing a few different options, I cannot change the automatic reply message that residents receive to have a specific message per route. I will ask about this at the conference, though!

 

With testing finished, I’ve routed the QAlert to go to you, Zach, and Erica. I’ve also updated the route name and message to include the new link: 

 



 

I’ll make a reminder to make this route public on the 12th. Let me know if there is anything additional you want me to change. 

 

Thanks,

 

Julia Scotland (she/her/hers)

Customer Experience Program Coordinator, City of Redmond

  425-556-2317    jscotland@redmond.gov <mailto:jscotland@redmond.gov>     www.redmond.gov <http://www.redmond.gov/> 

MS:1SCS • 15670 NE 85th St • PO Box 97010 • Redmond, WA 98073-9710

Notice of Public Disclosure: This e-mail account is public domain. Any correspondence from or to this e-mail account is a public record. Accordingly, this e-mail, in whole or in part, may be subject to disclosure pursuant to RCW 42.56, regardless of any claim of confidentiality or privilege asserted by an external party.

 

 

From: Brittany Pratt <bpratt@redmond.gov <mailto:bpratt@redmond.gov> > 
Sent: Tuesday, March 4, 2025 2:13 PM
To: Julia Scotland <JSCOTLAND@redmond.gov <mailto:JSCOTLAND@redmond.gov> >
Cc: Ryan Goodman <rgoodman@redmond.gov <mailto:rgoodman@redmond.gov> >; Zach Houvener <zhouvener@redmond.gov <mailto:zhouvener@redmond.gov> >; Erica Chua <echua@redmond.gov <mailto:echua@redmond.gov> >
Subject: RE: QAlert for Teen Services

 

Hi Julia,

 

Thanks so much for the quick turnaround! This is looking great and I appreciate the work you’ve already done 😊

 

A few notes:

 

*	Thanks for the URL – we can go ahead and plan to make this public and functioning on Tuesday, March 12
*	QAlerts should go to me, Erica, and Zach only. We may come to a point where we add you back to help filter, but for now, it's just us three.
*	Sounds good on auto-response – let me know how that works out, and I can help draft some content for you
*	Can we change the issue type language to Teen Services and Programs?
*	And for the language that pops up, I’d like to simplify a bit and just have it be: For additional information, please visit www.redmond.gov/TeenServices <http://www.redmond.gov/TeenServices>  (that URL isn’t live yet but it will be a thing on Tuesday). It should not go to the OFH page. (Though this was a helpful reminder that I will need to add a link from the OFH page to the Teen Services page once it is live!)

 

Thanks so much for everything,

 

Brittany Pratt (she/her/hers)

Recreation Business Manager, City of Redmond



  425-556-2315

  425-556-2300

  bpratt@redmond.gov <mailto:bpratt@redmond.gov> 

  www.redmond.gov/Register

MS:4NPK • 15670 NE 85th St • Redmond, WA 98052

 <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FCityOfRedmond%2F&data=05%7C02%7Crgoodman%40redmond.gov%7C5421c1dba4e84792dcf108dd5b6e8902%7Ccb894d07355f495fb9c1a2a6d84a7468%7C0%7C0%7C638767252477282466%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=rKT4vsXmu7Wqk3cDDWD2eVKsaPtRN4j1LLFxyeM3LZE%3D&reserved=0>    <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FCityOfRedmond&data=05%7C02%7Crgoodman%40redmond.gov%7C5421c1dba4e84792dcf108dd5b6e8902%7Ccb894d07355f495fb9c1a2a6d84a7468%7C0%7C0%7C638767252477293524%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=XJ2DQufNxQEJ0iW0Yg9oL6%2B8NNKSBMUWHfG54i6K1yo%3D&reserved=0>    <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fcityofredmond%2F%3Fhl%3Den&data=05%7C02%7Crgoodman%40redmond.gov%7C5421c1dba4e84792dcf108dd5b6e8902%7Ccb894d07355f495fb9c1a2a6d84a7468%7C0%7C0%7C638767252477303920%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=bwaH2wP9Kcu7t3WfOrzdIhObOWXI2XIAbYc1%2FjA9wbs%3D&reserved=0>    <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2FCityofRedmond&data=05%7C02%7Crgoodman%40redmond.gov%7C5421c1dba4e84792dcf108dd5b6e8902%7Ccb894d07355f495fb9c1a2a6d84a7468%7C0%7C0%7C638767252477314750%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Ogiurpbw61VMtjjGRHOArYEQWJB6RW4B0j1LQMu6%2FC4%3D&reserved=0> 

Notice of Public Disclosure: This e-mail account is public domain. Any correspondence from or to this e-mail account is a public record. Accordingly, this e-mail, in whole or in part, may be subject to disclosure pursuant to RCW 42.56, regardless of any claim of confidentiality or privilege asserted by an external party.

 

	

 

 

From: Julia Scotland <JSCOTLAND@redmond.gov <mailto:JSCOTLAND@redmond.gov> > 
Sent: Tuesday, March 4, 2025 1:13 PM
To: Brittany Pratt <bpratt@redmond.gov <mailto:bpratt@redmond.gov> >
Cc: Ryan Goodman <rgoodman@redmond.gov <mailto:rgoodman@redmond.gov> >; Zach Houvener <zhouvener@redmond.gov <mailto:zhouvener@redmond.gov> >; Erica Chua <echua@redmond.gov <mailto:echua@redmond.gov> >
Subject: RE: QAlert for Teen Services

 

Hi Britt,

 

Thanks for reaching out! To answer your queries:

 

1.	Create a dedicated submission link specifically for teen services relocation questions/comments that can be accessed from redmond.gov/TeenServices (like you were showing me at your desk the other day)

	1.	Here is the URL. Currently it is set up as private only as I finish tested scenarios but anyone internal can access it now:  Request for Service - Redmond, WA <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fredmondwa.qscend.com%2F311%2Frequest%2Fadd%2F1a76fb8470a444f88ea21d5df715abef&data=05%7C02%7Crgoodman%40redmond.gov%7C5421c1dba4e84792dcf108dd5b6e8902%7Ccb894d07355f495fb9c1a2a6d84a7468%7C0%7C0%7C638767252477325871%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=7%2Bz1%2FU3%2B7hT%2F9cfG%2By5cks6scciHTFcfDM8YSm%2FocA4%3D&reserved=0> 

1.	Configure the system to email Britt, Erica, and Zach only when these specific QAlerts come in

	1.	I have this route set up to come to just me, but will add you three once I have finished testing. Do you want me to remain on the route to help answer these requests?

2.	Allow submissions without requiring an account creation, but collect contact information for those expecting responses (I believe this is the standard for how QAlert works)

	1.	You’re right, this is standard 😊

Questions:

*	Is it possible to set up an auto-response for any submissions?

	*	I will test this out, will let you know asap.

*	I know in some cases, you can set up some additional info to sort of pop up while folks are filling this out. If possible, I think it would be great to get a sentence that directs folks to Redmond.gov/TeenServices as the central point for all project information.

	*	Currently my prompt reads the below statement, but this is a rough draft I am happy to change. Would you like me to change the link to the new one (Redmond.gov/TeenServices) or wait until that page is live?:

		*	

 

Thanks!

 

 

Julia Scotland (she/her/hers)

Customer Experience Program Coordinator, City of Redmond

  425-556-2317    jscotland@redmond.gov <mailto:jscotland@redmond.gov>     www.redmond.gov <http://www.redmond.gov/> 

MS:1SCS • 15670 NE 85th St • PO Box 97010 • Redmond, WA 98073-9710

Notice of Public Disclosure: This e-mail account is public domain. Any correspondence from or to this e-mail account is a public record. Accordingly, this e-mail, in whole or in part, may be subject to disclosure pursuant to RCW 42.56, regardless of any claim of confidentiality or privilege asserted by an external party.

 

 

From: Brittany Pratt <bpratt@redmond.gov <mailto:bpratt@redmond.gov> > 
Sent: Tuesday, March 4, 2025 11:00 AM
To: Julia Scotland <JSCOTLAND@redmond.gov <mailto:JSCOTLAND@redmond.gov> >
Cc: Ryan Goodman <rgoodman@redmond.gov <mailto:rgoodman@redmond.gov> >; Zach Houvener <zhouvener@redmond.gov <mailto:zhouvener@redmond.gov> >; Erica Chua <echua@redmond.gov <mailto:echua@redmond.gov> >
Subject: QAlert for Teen Services

 

Hi Julia,

We need to set up a specific QAlert workflow for questions and comments related to the teen services.

Requests:

1.	Create a dedicated submission link specifically for teen services relocation questions/comments that can be accessed from redmond.gov/TeenServices (like you were showing me at your desk the other day)
2.	Configure the system to email Britt, Erica, and Zach only when these specific QAlerts come in
3.	Allow submissions without requiring an account creation, but collect contact information for those expecting responses (I believe this is the standard for how QAlert works)

Questions:

*	Is it possible to set up an auto-response for any submissions?
*	I know in some cases, you can set up some additional info to sort of pop up while folks are filling this out. If possible, I think it would be great to get a sentence that directs folks to Redmond.gov/TeenServices as the central point for all project information.

We need this to be ready by March 10. Please let me know if you need any additional information or have questions.

Thank you,

 

 

 

Brittany Pratt (she/her/hers)

Recreation Business Manager, City of Redmond



  425-556-2315

  425-556-2300

  bpratt@redmond.gov <mailto:bpratt@redmond.gov> 

  www.redmond.gov/Register

MS:4NPK • 15670 NE 85th St • Redmond, WA 98052

 <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FCityOfRedmond%2F&data=05%7C02%7Crgoodman%40redmond.gov%7C5421c1dba4e84792dcf108dd5b6e8902%7Ccb894d07355f495fb9c1a2a6d84a7468%7C0%7C0%7C638767252477336783%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=xNU8J1iYDoZFq2k6i7y0LeOFeuWQXYcY7HocItrnXDQ%3D&reserved=0>    <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FCityOfRedmond&data=05%7C02%7Crgoodman%40redmond.gov%7C5421c1dba4e84792dcf108dd5b6e8902%7Ccb894d07355f495fb9c1a2a6d84a7468%7C0%7C0%7C638767252477346966%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=WZ%2BaJV4vLKTmugZelU96bhvz7TupBFsQCNKETZtymFo%3D&reserved=0>    <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fcityofredmond%2F%3Fhl%3Den&data=05%7C02%7Crgoodman%40redmond.gov%7C5421c1dba4e84792dcf108dd5b6e8902%7Ccb894d07355f495fb9c1a2a6d84a7468%7C0%7C0%7C638767252477360729%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=iSDJ8%2FxbRiEEjEIEuOMUq9x7q14mAwPf0hkjBVKDwcs%3D&reserved=0>    <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2FCityofRedmond&data=05%7C02%7Crgoodman%40redmond.gov%7C5421c1dba4e84792dcf108dd5b6e8902%7Ccb894d07355f495fb9c1a2a6d84a7468%7C0%7C0%7C638767252477372643%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=aosAp49%2B1ow%2Ba17KrPeSlEEPifpzroYHVg6zpgGzVd0%3D&reserved=0> 

Notice of Public Disclosure: This e-mail account is public domain. Any correspondence from or to this e-mail account is a public record. Accordingly, this e-mail, in whole or in part, may be subject to disclosure pursuant to RCW 42.56, regardless of any claim of confidentiality or privilege asserted by an external party.

 

	

 

 



--- Attachments ---
- image003.gif
- image006.gif
- image007.gif
- image008.gif
- image009.gif
- image010.gif
- image011.gif
- image012.gif
- image013.gif
- image014.png
- image015.png
