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Roles and Responsibilities Matrix – OFF Communications Outreach  
 
RACI Matrix for Key Deliverables : 
Deliverable  Loreen  Zach  Brittany  Erica  Jeff Christina  Jason  S&A  
Project Charter  A R I I I I I I 
Engagement Plan  A R C C C C I R 
Key Messages  A R A C C A I R 
Website Hub  A R R C C R I R 
Stakeholder Interviews  C A I C C C I R 
Social Media Content  C C R I I R I R / C  
Other Comms Channels  C C A I I R I R / C  
 
Legend:  
• R = Responsible (Does the work)  
• A = Accountable (Final approving authority)  
• C = Consulted (Provides Input)  
• I = Informed (Kept up -to-date)  
 
Core Team Responsibilities : 
Loreen Hamilton  (Parks and Recreation Director)  
• Final decision -making authority for project  
• Communication with City Council and Executive office  
• Approval of key deliverables and major project changes  
• Strategic direction oversight  
• Stakeholder identification  
• Resource allocation approval  
 
Zach Houvener  (Deputy Parks Director)  
• Project Manager  
• Day-to-day project oversight  
• Core team calendaring and coordination with consultant  
• Primary liaison with consultant team  
• Progress reporting to Director  
• Co-facilitation with consultant  
• Meeting agenda development  
• Stakeholder identification  
• Attend and facilitate project updates to Commissions  
 
Brittany Pratt  (Recreation Business Manager)  
• Copywriting and content review  
• Owner of parks specific communication channels:  
o Park eNews  
o Parks social media content  
o Focus magazine content  
• Website Hub maintenance and minor updates  
• Liaison with City Communications  
• Internal coordination with engagement staff  
 
Erica Chua  (Recreation Manager)  
• Recreation Division oversight  
• PARCC Plan integration for recreation section  
• Program impacts assessment  
• Recreation staff coordination and priority setting  
• Stakeholder identification  
• Program alignment  
• Operational impact analysis  
 
Jeff Hagen  (Recreation Supervisor)  
• Site supervisor for OFH, RCCMV, ORSH, etc.  
• Teen program/OFH subject matter expert  
• RYPAC liaison  
• Stakeholder identification  
• Program needs assessment  
• Youth engagement strategy input  
• Current operations expertise  
• Teen feedback coordination  
 
Christina Wilner  (Communications and Marketing Project Administrator)  
• Primary liaison with city communications department  
• Content proofing and quality control  
• Technical requirements development for website hub and questionnaire tool (Lets Connect)  
• Questionnaire expertise  
• Integration of parks/city social media channels  
• City graphic designer liaison, coordination and capacity identification  
• Liaison/owner of city communications channels:  
o City eNews  
o Our Stories  
o City social media content  
o Focus magazine coordination  
• Communications strategy alignment  
 
Jason Lederer (Park Planning Manager)  
• Manages and oversees PARCC Plan   
• Liaison to Parks, Trails, Recreation Commission  
• Manages parks capital improvement program  
 
Consultant (S&A) R esponsibilities:  
• Project Management : 
o Project schedule development and maintenance  
o Deliverables quality control  
o Budget tracking and reporting  
o Regular status reporting  
o Client communication lead  
o Risk and issue tracking  
 
• Engagement and Facilitation:  
o Stakeholder interview guide creation  
o Interview process management  
o Interview scheduling and coordination  
o Stakeholder group facilitation  
o Community meeting facilitation  
 
• Content Development:  
o Website hub content creation  
o FAQ development and maintenance  
o Meeting minutes and documentation  
o Presentation materials  
o Marketing collateral  
o Engagement summaries  
 
• Additional Responsibilities:  
o Engagement strategy development  
o Data analysis and reporting  
o Best practices recommendation  
o Success metrics tracking  
o Progress reporting  
o Implementation planning  
o Graphic Designer support and creation  
 
Shared Responsibilities:  
All team members are responsible for:  
• Attending project meetings  
• Providing timely input and feedback  
• Identifying and escalating risks/issues  
• Supporting engagement activities  
• Maintaining consistent key messaging  
• Contributing to project success  
• Maintaining confidentiality  
• Following project communication protocols  
• Meeting deadlines  
 