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Project Charter  – OFH Community Outreach  
 
Project Overview  
Project Name  Old Firehouse Teen Center Community Outreach  
Project Manager  Zach Houvener   
Problem /Issue  • The Old Firehouse Teen Center (OFH) , built in 1952  has served as City 
Hall, Fire and Police Stations, and a YMCA before its current us e.  
 
• The City of Redmond  completed  a Facilities Condition Assessment  led 
by consultant  Meng A nalysis, on city owned facilities in 2024.  
o The report  and its findings show that the building has a variety of 
mechanical, structural, and equipment failures, as well as having a 
large number of hazardous materials (per 2016 Amec Foster 
Wheeler hazardous materials survey report).  
 
• The city is also conduc ting a Building Security Strategic Plan  in 2024.  
o The preliminary findings of that study have shown that OFH has 
the worst facility security score out of all buildings that are city 
owned.  
 
• Although the teen center is  an asset to the community , its 
configuration does not adequately support its program uses and 
creates multiple challenges for supervision , as well as functional issues 
that would be difficult to modernize.  
 
Purpose    
The city is looking to engage the community and start outreach around what 
teens need , how the city can best serve their interest(s) , and where services are 
needed most . 
 
Goals   
• Internal Team Coordination : Track project scope, key messaging , 
talking points , and creating a unified voice amongst staff.  
 
• Clear Roles and Responsibilities : Well -defined and understood roles 
and responsibilities for staff.  
 
• Community Engagement  and Awareness : Provide and establish a one -
stop  engagement hub that will include project background, community 
assessments/insights, stakeholder identification, and opportunities for 
public outreach  and community/stakeholder  interviews.  
 
• Understand Teen Needs:  How the city can best serve our teen  
demographic  
 
Outcomes and 
Deliverables  Phase  1: Project Management  
• Coordination meetings with Redmond Parks and Recreation staff.  
• Track deliverables and provide progress reports  
 
Phase  2: Community Engagement Planning  
• Community Engagement Plan: 
o Project background  
o Community assessments/insights  
o Stakeholder identification  
o Engagement goals  
o Engagement strategy  
o Key messages  
o Communication tools and tactics  
o Roles and responsibilities  
• Key Messages:  
o Produce outreach materials, establish main talking points and 
create a unified voice amongst the project team  and all 
department staff  
• Web Engagement Hub : 
o Establish a “one -stop” engagement website including content, 
outline, and design of project background, ways to provide 
input, FAQ’s, etc.  
• Materials development:  
o Briefing presentation deck  
• Stakeholder Interviews:  
o Develop interview guide with interview logistics, stakeholder 
identification, and interview questions.  
 
Phase 3 : Implementation  
Content Development / Web Engagement Hub:  
• Showcase project information, gather feedback, opportunities for 
questions  and reporting information to community  members  
 
Community and Stakeholder Engagement :  
• Consultant/staff to gather insights and may include:  
o Executive Office/Council/Commission briefings  
o Online presentations  
o In-person community meetings/events  
o Stakeholder briefings  
o Teen advisory group meetings  
o Stakeholder outreach guides  
o Promotional copy for social media, email  
o Printing coordination for in -person project materials  
• Community engagement reporting:  
o Summaries /reports  
 
 
Expected Start  October 2024  
Expected 
Completion  July 2025 with contract completion by December 2025  
 
Project Scope and Guiding Documents  
Within Scope  
• Recreation and Engagement processes , policies , and procedures  
• Staffing structures and responsibilities  
• Establishing best practices  
Outside Scope  
• City of Redmond processes, polices, and procedures  
• Human resources policies and personnel requirements  
Guiding Documents  
• Parks, Arts, Recreation, Culture, and Conser vation  (PARCC ) Plan , PARCC Plan At -a-Glance  
• Facilit y Condition Assessment  – Summary Report  
• Facility Condition Assessment – Facility Details Report  
• Building Security Strategic Plan - Need to link.  
• Parks Communication and Community Involvement Plan  
• Community Centers report?  
 
Tentative Schedule  
Key Milestone  Start  Finish  
Create and Finalize Project Charter  9/16/24  9/25/24  
Phase  1 
• Sign contract  
• Identify project team, create weekly meeting cadence   
 9/26/24  October 2024  
Phase 2  
• Community Engagement Planning  
o Project background  
o Community Assessment/Insights  
o Stakeholder identification  
o Engagement goals  
o Key messages  
o Communication tools/tactics  
o Roles and responsibilities  
• Webpage hub  
o Page/content structure  November  
2024  April 2025  
o Project background  
• Materials development  
o Project FAQ’s  
o Slide deck  
• Stakeholder interviews  
o Interview guide, identification, interview questions  
o Facilitation of community focus groups  
o  
 
Phase 3  
• Content development for webpage  
• Community and stakeholder engagement  
• Engagement Reporting  
 April 2025  July 2025  
 
Project Team and Stakeholders  
Project Team  Loreen Hamilton, Zach Houvener, Erica Chua, Quinn Kuhn hausen, Jeff Hagen, 
Brittany Pratt, Christina Willner, Parks Planning Manager (Vacant)  
Key Stakeholders  Elected Officials, Mayor, COO, Redmond Youth Partnership Advisory 
Committee, Kate Becker, CoR staff, etc. 
 
Project Communications  
Planned Communication  Type  Audience  When  
TBD    
    
    
    
    
    
    
    
 
Project Costs  
$50,000 – Consultant Agreement  
$5,000 – Print/Marketing  
 
 
 
 
Project Benefits  
Type of Benefit  
Key Messaging / Talking Points  
One source of truth for project information  
Clear Roles/Responsibilities  
Understanding needs of teens  
Public awareness and messaging  
 
 
 
 