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Parks and Recreation  Department Continuity of Operations Plan 
(COOP)  
Department Name: Parks and Recreation  
Date:  November 2024 
 
1. Introduction  
• Purpose: 
The purpose of this Continuity of Operations Plan (COOP) is to ensure that the Parks and Recreation Department can maintain its essential services during and after disruption, minimizing the impact on 
city operations.  
 
• Scope:  
This COOP covers all essential functions and services provided by the Parks and Recreation 
Department’s core divisions (Facilities, Park Operations, Engagement, Recreation, Park Planning). 
Essential functions and services during an emergency include: Custo mer Service, Facility Operations, 
Communication between teams and the community, and maintenance of public Parks/ Trails/ Facilities, as needed.  
 
• Objectives:  
The primary objectives of this COOP are to:  
1. Ensure the continuous operations of essential Parks and Recreation services during and after a disruption.  
2. Provide clear direction and action items for staff before, during, and after a disruption  
3. Facilitate an efficient return to normal operations post -disruption  
4. Establish a clear communication process, roles, and responsibilities before, during and after a disruption.  
2. Essential Functions  
• Identification of Essential Functions:  
1. Staffing : Ensuring proper staffing levels for Emergency Operations Center (EOC), shelters, 
and other city facilities as needed.  
2. Citywide Customer Service : Dissemination of publicly known information via phone, email, 
in-person , etc. Handling/routing of urgent public inquiries and concerns.  
3. Communications : Manage essential messaging through Parks communication channels 
(social media, email, print, etc.) with direction by the city communications teams.  
 
1 
  
 Facebook:  13,000+ Followers  
@RedmondParks  
 
 Instagram: 2,500+ Followers  
@RedmondParks  
 
 E-mail: 27,000+ Subscribers  
 
4. Facility Operations : Operation and maintenance of critical facilities (i.e. community centers 
used for essential services , City Hall or Fire Station 17 used for EOC, Public Safety Building, 
Maintenance & Operations Center, etc.).  
5. Park Operations/Maintenance: Emergency response and damage assessments in parks and 
facilities. Assist other Divisions/Departments (i.e. Facilities, Public Works, Police, etc.) with 
emergency response tasks.  
 
 
• Priority of Functions:  
 
Tier 1: Immediate Priority (0 -24 hours)  
• Essential City facilities, particularly Public Safety functions (Police, Fire, etc.) , are operational 
and accessible to staff.  
• Customer Experience staff have functioning equipment (laptop, computer, phone lines, etc.) 
to serve critical internal/external requests.  
• Ensuring proper staffing levels for Emergency Operations Center  
• Ensuring shelter staffing levels in coordination with Emergency Management , if activated  
• Create scheduling rotation for positions/teams that will need to operate on shifts  
• Assist with keeping main arterial streets open and clear . Hazard mitigation and safety 
inspections in parks and facilities  
 
Tier 2: High Priority (24 -72 hours)  
• Mitigation/repairs to facility infrastructure and equipment  
• Restoration of full customer experience operations  
 
Tier 3: Medium Priority (72 hours –  1 week)  
• Coordination with health officials for parks or facility related health concerns  
• Recreation staff assisting vulnerable populations (i.e. seniors) , as needed  
2 
  
Tier 4: Lower Priority (1  - 2+ weeks)  
• Resumption of regular park maintenance activities  
• Resumption of critical recreation services for community well being  
 
3. Delegation of Authority and Orders of Succession  
Alternates to assume key roles within the department in case the primary contact is unable to perform its 
associated duties:  
Key Positions and Successors: 
 
Name  Position Title  Cell Alternate Cell  
EOC Staff  
David Tuchek  Deputy Parks Director  425- 530- 3133  425- 979- 8342  
Zach Houvener  Deputy Parks Director  425- 665- 9820  425- 588- 1568  
Brittany Pratt  Recreation Business Manager  425- 979- 8736  615- 305- 5522  
Department Leadership  
Loreen Hamilton  Department Director  425- 979- 8280  805- 515- 8595  
Zach Houvener  Deputy Parks Director  425- 665- 9820  425- 588- 1568  
David Tuchek  Deputy Parks Director  425- 530- 3133  425- 979- 8342  
Engagement  
Brittany Pratt  Recreation Business Manager  425- 979- 8736  615- 305- 5522  
Ryan Goodman  CX Supervisor  425- 403- 9998  661- 993- 5537  
Lindsey Tusing  Events & Marketing Supervisor    
Chris Weber  Cultural Arts Supervisor  425- 448- 0776  206- 214- 7632  
Recreation  
Erica Chua  Recreation Manager  425- 403- 6117  612- 707- 9796  
Katie Fraser  Recreation Supervisor  425- 736- 1616  425- 736- 1616  
Jeff Hagen  Recreation Supervisor  425- 495- 1300  206- 940- 5557  
Cindy Johnson Recreation Supervis or 425- 979- 8370  206- 407- 7065  
Facilities  
Quinn Kuhnhausen   Facilities Manager  425- 324- 1158  425- 890- 6653  
Troy Jammerman   Facilities Supervisor  425- 502- 1590   
3 
 Scott Anderson   Facilities Lead Maint. Tech  425- 233- 9334   
Park Operations  
Darcey Rayner -Shepard Park Operations Manager  425- 979- 8348  503- 998- 7725  
Meg Angevine  Park Operations Supervisor  425- 213- 0931  206- 228- 9277  
Kevin Sehner  Park Ops Supervisor  425- 444- 6765  206- 240- 1964  
Kevin Jeffries  Park Ops Supervisor  425-443-1106  206-949-3532  
Administrative  
Alison Brandenburg  Administrative Supervisor  425- 403- 5579   
Val Asaro  Program Coordinator   425- 419- 8228  
Sharyn Robbins  Administrative Specialist   206- 295- 7051  
Park Planning  
Jason Ledere r Parks Planning Manager    
Cameron Zapata  Senior Parks Planner  425- 556- 2328   
 
• Criteria for Succession: 
Succession will occur if the point person is incapacitated, unavailable, or unreachable , or otherwise 
unable to perform duties.  
4. Continuity Facilities  
• Alternate Locations:  
 
Engagement/Recreation:  
o Primary: City office facility  
o Secondary: Remote, VPN access  
o Alternate: Redmond Senior & Community Center, Redmond Community Center at Marymoor Village, Old Firehouse Teen Center, MOC, etc.  
Park Operations / Maintenance / Facilities:  
o Primary: MOC  
o Secondary: City Hall (in person) / Remote, VPN access  
o Alternates: Redmond Senior & Community Center, Redmond Community Center at 
Marymoor Village, Old Firehouse Teen Center, etc.  
Administration:  
o Primary: City Hall / MOC  
o Secondary: Remote, VPN access  
4 
 o Alternates: Redmond Senior & Community Center, Redmond Community Center at 
Marymoor Village, Old Firehouse Teen Center, etc.  
Park Planning:  
o Primary: City Hall  
o Secondary: Remote, VPN access  
o Alternates: Redmond Senior & Community Center, Redmond Community Center at 
Marymoor Village, Old Firehouse Teen Center, etc.   
• Facility Requirements:  
Internet access, remote desktop software, access to city network.  
• Activation Process:  
The activation process for Parks and Recreation includes notifying staff of incidents and the need to 
move to alternate locations via multiple channels:  
o City of Redmond email  
o Microsoft Teams  
o Phone  
o Code Red  
o Dependent on the situation, one of the above channels may work better than others. The main goal is to reach staff and ensure all team members have connectivity, coordinating 
with TIS/Facilities on physical facility security.  
5. Continuity of Communications  
• Communication Systems:  
 
Primary:  
o City email  
o Microsoft Teams / Phone calls over Teams  
o CX Phone lines (2900 & 2300)  
o City cell phones  
Secondary:  
o Code Red (likely to be used in emergency or sensitive situations)  
Alternate:  
o Personal cell phone for emergencies  
 
• Alternative Communication Methods:  
If the city email and MS Teams are down, staff will use city -issued mobile devices. City staff may use 
5 
 personal cell phones for contact purposes only but are prohibited from using personal mobile 
devices to conduct city business, connect to city technology, or transmit city -related business.  
• Key Contacts:  
 
Title /Name  Email  Phone  
Parks & Recreation Director : Loreen Hamilton   lhamilton@redmond.gov   425-979-8280  
Deputy Parks Director : David Tuchek   dtuchek@redmond.gov   425-530-3133  
Deputy Parks Director : Zach Houvener  zhouvener@redmond.gov   425-556-2306  
Facilities Manager : Quinn Kuhnhausen  qkuhnhausen@redmond.gov   425-324-1158  
Parks Manager : Darcey Rayner -Shepard  dlrayner -shepard@redmond.gov   425-979-8348  
Recreation Business Manager : Brittany Pratt  bpratt@redmond.gov    425-556-2315  
Recreation Manager : Erica Chua  echua@redmond.gov    425-556-2311  
Administrative Supervisor : Alison Brandenburg  abrandenburg@redmond.gov   425-403-5579  
Park Planning Manager : Jason Lederer   jlederer@redmond.gov    Fill in  
 
6. Vital Records Management  
• Identification of Vital Records:  
Vital records are stored securely on the cit y’s network.  
7. Human Resources  
• Personnel Accountability:  
Parks and Recreation Managers are responsible for checking in on staff under their purview within 
an hour of a major disruption. The Manager/Deputy will use the Parks Leadership MS Teams channel 
to report on personnel status and any known limitations or ci rcumstances that would affect the 
team’s ability to conduct business.  
• Employee Safety:  
Staff can access evacuation plans, procedures, SOP’s, and best practices via the Parks and Recreation 
Secured Share Point site under “Emergency Management & Mass Care Sheltering”. Personal 
Protective Equipment  (PPE)  will be given to employees who need it if resources allow.  
 
  
 
 
 
 
6 
 Facility Name  Address  Location of FEAP  
Redmond Senior & 
Community Center (RSCC)  8703 160th Ave NE  
Redmond WA 98052  Dedicated binder in the front desk file 
cabinets, labeled Emergency Procedures  
Redmond Community 
Center at Marymoor Village 
(RCCMV)  6505 176th Ave NE  
Redmond WA 98052  Dedicated binder in the front desk file 
cabinets, labeled Emergency Procedures  
 
Redmond City Hall  15670 NE 85th St 
Redmond WA 98052  Dedicated binder in the front desk file 
cabinets, labeled Emergency Procedures  
 
Farrel-McWhirter Park  19545 NE Redmond Rd  
Redmond WA 98053  Dedicated binder located in the farm office 
front room on the desk, labeled Emergency 
Procedures  
Old Redmond Schoolhouse 
(ORSH)  16600 NE 80th St 
Redmond WA 98052  Dedicated binder located at the reception 
desk, clay studio, and sports storage closet. 
Binders are labeled Emergency Procedures  
Old Firehouse Teen Center 
(OFH)  16510 NE 79th St 
Redmond WA 98052  Dedicated binder located on the counter in the 
office (with the window right when you enter from the south entrance). Binder is labeled 
Emergency Procedures  
Maintenance and 
Operations Center (MOC)  18080 NE 76th St 
Redmond WA 98052  Dedicated binders located at the upstairs 
administrative desk, in the maintenance 
technician roo m, and at the main entrance 
shared computer station . Binders are labeled 
Emergency Procedures  
 
Printed Facility Emergency Action Plans (FEAP’s) are located at:  
o Redmond City Hall  
o Redmond Senior & Community Center  
o Redmond Community Center at Marymoor Village  
o Old Fire house  Teen Center  
o Old Redmond Schoolhouse  
o Farrel -McWhirter Park  
o Maintenance and Operations Center (MOC)  
• Roles and Responsibilities:  
The Parks and Recreation Director (or designee) is responsible for activating the COOP, while the 
Deputy Park Directors are responsible for ensuring teams are informed and operational. Managers 
7 
 will be responsible for communicating with staff and bringing information to the Parks Leadership 
team.  
8. Devolution of Control and Direction  
• Devolution Plan:  
If operational control is needing to be transferred, the Parks and Recreation Director (or designee) 
will communicate with other departments to understand capacities/limitations/etc.  
• Triggers for Devolution:  
Devolution will be triggered if the Parks Director, and Parks Deputy Directors are  inaccessible for 
more than 48 hours . 
9. Reconstitution Operations  
• Reconstitution Process:  
Normal operations will resume once facilities/workspaces have been deemed safe, network is fully 
operational, and parks staff have been  informed  the COOP plan is no longer in effect.  
• After -Action Review:  
An after -action review will be conducted within 30 days of reconstitution to assess the COOP’s 
performance, documenting lessons learned, identify areas for improvement, and to revise any 
sections that need to be adjusted.  
10. Plan Maintenance  
• Plan Review:  
The COOP will be reviewed annually, with updates made to reflect changes in personnel, technology, 
and Parks and Recreation o perations.  
• Training and Exercises:  
All Parks  and Recreation  staff will complete COOP training during onboarding and participate in drills 
to practice COOP activation and execution.  
11. Appendices  
Appendix A: Comprehensive Emergency Management Plan (CEMP)  
Appendix B: Facility Emergency Action Plans (RSCC, RCCMV, OFH, ORSH, F -M, City Hall, MOC)  
Appendix C: Inclement Weather Protocols  
 
 
 